Title:[Privacy policy] id:[12313690215] url:[/policies/privacy-policy]

Last updated: 13.12.25

This Privacy Policy explains how we collect, use and share your personal information when you visit or make a purchase from our website (the “Site”).

By using the Site, you agree to the processing of your personal data as described here.

1. Data Controller

The controller responsible for this Site is:

CAPU GmbH
Forsthausstr. 3c
82031 Grünwald
Germany

Commercial register: Amtsgericht München, HRB 224925
Managing director: Manuela Gruber

Email: contact@capu.de
Phone: +49 89 50008290

2. Our Use of Shopify

Our online store is hosted by Shopify. When you visit our Site, place an order or interact with the store, Shopify processes your personal data to provide the e-commerce platform, checkout, payments, fraud prevention, analytics and related services.

Shopify may also process your information as an independent controller, for example when it provides services based on customer interactions across multiple Shopify merchants (sometimes called “historical data” or network-based insights).

You can learn more in Shopify’s Consumer Privacy Policy: https://www.shopify.com/legal/privacy/consumers

3. What Information We Collect

We only collect the information necessary for the purposes described below.

3.1 Information you provide

• Contact and identity data – name, billing and shipping address, email address, phone number
• Order data – products ordered, cart contents, order history, invoices, returns
• Account data (if you create an account) – login email, password hash, saved addresses
• Communication data – messages you send us by email, form or social media
• Marketing preferences – newsletter subscription status, consents

We do not store full payment card numbers. These are processed directly by our payment providers.


3.2 Information collected automatically (“Device Information”)

When you visit the Site, we automatically collect:

• IP address and approximate location (country/region)
• browser type and version, operating system, device type
• date and time of access
• pages and products viewed, referral pages (e.g. search engine, ad, external site)
• interactions with the Site (clicks, scrolls, add-to-cart, etc.)
• cookie identifiers and similar tracking technologies

We collect this using technologies such as:

• Cookies – small data files stored on your device. You can control cookies via your browser settings.
• Log files – standard server logs recording access to the Site.
• Pixels, tags and web beacons – code that helps us and our service providers understand how the Site is used and how campaigns perform.

Where required by law (e.g. in the EU/EEA and UK), we will only use non-essential cookies and similar technologies with your consent via our cookie banner.

3.3 Order and payment information

When you make or attempt to make a purchase, we collect:

• name, billing and shipping address
• email address and phone number
• products ordered
• selected shipping and payment method
• partial payment information (e.g. last four digits of your card, payment provider and transaction ID)

Payment transactions are processed securely by our payment providers (for example card acquirers, Revolut Pay, PayPal or others shown at checkout). These providers receive your payment details directly and process them under their own privacy policies.

We refer to the information above collectively as “Personal Information”.

4. How We Use Your Personal Information

We process your Personal Information only where we have a legal basis to do so, and only for specified purposes.

4.1 To operate the Site

• Provide and secure the Site and store
• Fix errors, prevent abuse and fraud
• Generate anonymous statistics to improve performance and usability

Legal basis (EEA/UK):
Legitimate interests (Art. 6(1)(f) GDPR) – operation of a secure, functional online store.

4.2 To process orders and provide customer service

• Accept and process your orders
• Arrange shipping and returns
• Provide invoices and order confirmations
• Communicate with you about your order or account

Handle complaints and warranty claims

Legal basis (EEA/UK):
Performance of a contract or steps prior to entering into a contract (Art. 6(1)(b) GDPR); legal obligations (Art. 6(1)(c) GDPR, e.g. tax and accounting rules).

4.3 To send newsletters and marketing communications

Send you emails about new products, early access drops and special promotions

Personalise or measure our marketing where permitted

Legal basis (EEA/UK):
Your consent (Art. 6(1)(a) GDPR), or our legitimate interests in direct marketing where allowed by law (Art. 6(1)(f) GDPR).

You can withdraw consent or object to marketing at any time (see section 9).


4.4 Analytics, insights and “historical data” features

We and Shopify may use device and usage information:

• to understand how the Site is used
• to improve our product selection and user experience
• to help detect and prevent fraud
• to provide or support features that use aggregated or “historical” data across multiple Shopify merchants (for example smarter recommendations or network-level analytics, if enabled)

Legal basis (EEA/UK):
Legitimate interests (Art. 6(1)(f) GDPR) and, where required for non-essential cookies or tracking, your consent (Art. 6(1)(a) GDPR).

You may have the right in some regions to opt out of certain data sharing or targeted advertising. Where applicable, we or Shopify may honour browser signals such as Global Privacy Control (GPC) or provide additional opt-out tools.

4.5 Legal compliance and protection

We may process and share your Personal Information:

• to comply with legal obligations (e.g. tax and accounting laws)
• to respond to lawful requests (e.g. subpoenas, court orders, regulatory inquiries)
• to establish, exercise or defend legal claims
• to protect our rights, property, safety and that of our users or others

Legal basis (EEA/UK):
Legal obligation (Art. 6(1)(c) GDPR) and/or legitimate interests (Art. 6(1)(f) GDPR).


5. How We Share Personal Information

We share your Personal Information with third parties only to the extent necessary and lawful.

5.1 Service providers (processors)

We use service providers who process data on our behalf, including:

• Shopify – store hosting, checkout, payments, fraud prevention, analytics, email notifications
• Payment providers – card acquirers, Revolut Pay, PayPal, and others shown at checkout
• Shipping providers – FedEx, UPS, DHL, DPD and local postal services
• Email and marketing tools – newsletter and transactional email services
• IT, analytics and cloud providers – infrastructure, storage, performance monitoring

These providers are contractually bound to process your data only under our instructions and to implement appropriate security measure.

5.2 Independent controllers

Some third parties act as independent controllers, meaning they decide how they process your data. This includes, for example:

• payment providers when you enter your payment details on their pages
• Shopify, when it uses consumer data to provide its own services across merchants
• social media platforms, if you interact with our profiles there
• analytics or advertising partners, where used

Their own privacy policies apply in addition to this one.

5.3 Legal and business transfers

We may share Personal Information where required by law or in connection with a corporate transaction (e.g. merger, asset sale), always in line with applicable data protection law.

We do not sell your Personal Information in the sense of typical “data broker” activities.

6. International Data Transfers

Some service providers (including Shopify and certain payment and email providers) are located outside your home country, including in Canada and the United States.

Where your data is transferred from the EU/EEA or UK to a country without an adequacy decision, we rely on appropriate safeguards such as the EU Standard Contractual Clauses and, where required, additional technical and organisational measures.

You can contact us for more information about these safeguards.

7. Cookies and Targeted Advertising

You can control cookies through your browser settings and, where applicable, through our cookie banner or cookie settings tool.

If we use targeted advertising or retargeting services (for example, Meta/Facebook Ads, Google Ads, or similar), this will typically involve:

• using cookies or identifiers to recognise your device
• sharing limited information with the advertising provider so they can show you relevant ads
• receiving aggregated statistics about ad performance

In many regions you can opt out of targeted advertising:

• via the privacy or ad settings in the relevant platform (e.g. Google, Facebook)
• via industry opt-out tools like the Digital Advertising Alliance: http://optout.aboutads.info/

In the EU/EEA and UK, non-essential cookies and similar technologies for advertising or advanced analytics will only be used with your consent.


8. How Long We Keep Your Information

We keep Personal Information only for as long as necessary for the purposes described above or as required by law.

Typical retention periods include:

• Order and invoice data: generally 10 years (tax/commercial law)
• Customer account data: as long as your account is active, or until you request deletion (subject to legal retention)
• Newsletter data: until you unsubscribe or we stop sending newsletters to you
• Technical logs and analytics data: for a period appropriate to security and performance monitoring and then anonymised or deleted
• Support requests: for as long as needed to handle your request and for documentation, then according to statutory retention rule.

When data is no longer needed, we delete it or anonymise it.

9. Your Rights

9.1 Rights under GDPR (EEA/UK)

If you are in the EU/EEA or UK, you have the following rights under the GDPR / UK-GDPR (subject to legal conditions):

• Right of access – to know whether we process your data and to receive a copy
• Right to rectification – to correct inaccurate or incomplete data
• Right to erasure – to request deletion of your data where legally permitted
• Right to restriction of processing
• Right to data portability – to receive certain data in a structured, commonly used and machine-readable format
• Right to object – in particular to processing based on legitimate interests and to direct marketing
• Right to withdraw consent – where processing is based on your consent, you may withdraw it at any time with future effect

To exercise these rights, please contact us at contact@capu.de.

You also have the right to lodge a complaint with your local supervisory authority. For CAPU GmbH, one competent authority is:

Bayerisches Landesamt für Datenschutzaufsicht (BayLDA)
Promenade 18
91522 Ansbach
Germany

9.2 Rights in other regions

Depending on where you live, you may have additional rights under local law (for example, certain US state privacy laws). These may include the right to:

• request information about how we process your data
• request access, correction or deletion
• object to or restrict certain processing
• opt out of targeted advertising or certain data sharing

We will honour all rights granted to you under applicable law. You can contact us at contact@capu.de with any request, stating your place of residence so we can process it under the correct legal framework.

10. Children and Age Restrictions

Our Site and products are not intended for individuals under the age of 18 (or the age of majority in your country, if higher). We do not knowingly collect personal information from minors.

If you believe that a minor has provided us with personal information, please contact us so we can delete it where required.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, for example due to changes in law, our services or the technologies we use.

The latest version will always be available on this page and will apply from the date it is posted.


12. Contact Us

For questions about this Privacy Policy, our privacy practices, or to exercise your rights, you can contact us at:

Email: contact@capu.de
Phone: +49 89 50008290

Title:[Terms of service] id:[12313722983] url:[/policies/terms-of-service]

Last updated: 13.12.25

1. Overview

This website is operated by CAPU GmbH (“CAPU”, “we”, “us”, “our”).

Company details

CAPU GmbH
Forsthausstraße 3c
82031 Grünwald
Germany

Registered with: Amtsgericht München
Commercial register (HRB): 224925
Managing director: Manuela Gruber

Phone: +49 89 50008290
Email: contact@capu.de

By visiting our website and/or purchasing something from us, you engage in our Service and agree to be bound by these Terms & Conditions (“Terms”).

If you do not agree to these Terms, you may not use the Site or purchase our products.

Our store is hosted on Shopify Inc., which provides us with the e-commerce platform that allows us to sell our products and services to you.

2. Scope of Application

These Terms apply to all contracts concluded via our online shop at www.capu.de between CAPU and you as our customer.

They apply to:

• Consumers within the meaning of Art. 2(1) EU Consumer Rights Directive / § 13 BGB, and
• Entrepreneurs (§ 14 BGB), unless otherwise expressly stated.
  

If there is a conflict between these Terms and mandatory consumer protection law in your country of residence within the EU/EEA or UK, the mandatory law of your country prevails.



3. Online Store Terms & Eligibility

By using our Site and placing an order, you confirm that:

• you are at least the age of majority in your country of residence, or
• you have permission from a parent or legal guardian to use this Site.
  

You may not use our Site or products for any illegal or unauthorised purpose, and you must not violate any applicable laws (including intellectual property and export laws).

You must not transmit any viruses, malware or other harmful code. A breach of these Terms may result in immediate termination of your access to the Service.


4. Contract Formation & Acceptance of Terms

The presentation of products in our online shop is not a legally binding offer but an invitation to place an order.

By completing the order process and clicking the “Buy now”, “Place order” or similarly labelled button in the checkout, you submit a binding offer to purchase the products in your cart.

We may accept your offer by:

• sending you an order confirmation by email, or
• dispatching the goods.
  

The contract is concluded when we accept your offer.

Contract language: English.

During the checkout flow, you will be asked to confirm that you have read and accepted these Terms & Conditions, and a link to this T&Cs page will be clearly visible. By completing payment, you confirm your acceptance of these Terms.

5. Prices, VAT & Payment

All prices in the online shop:

• are shown in Euro (EUR) (or other currencies where indicated),
• include German VAT where applicable, and
• exclude shipping costs, which are displayed separately during checkout.
  

If you order from outside the EU, local taxes, customs duties or import charges may be levied by your local customs authority. These are your responsibility and are not included in our prices.

Accepted payment methods

We currently accept, among others:

• Revolut Pay
• Visa
• Mastercard
• Maestro
• PayPal
  

We may adjust accepted payment methods at any time.

When we capture the money from your card

For card and similar electronic payments:

• Your card/payment method is authorised at checkout, and
• The amount is captured (charged) when your order is accepted, usually immediately after order confirmation.
  

For some payment methods (e.g. PayPal, wallets), the charge may occur at the time you approve the payment in their interface, according to their terms.

Payment is due immediately upon conclusion of the contract.


6. Shipping, Delivery & Availability

All orders are shipped from Germany.

We currently ship to:

• all EU member states, and
• United Kingdom, Switzerland, USA, Canada and selected countries worldwide (“ROW”).
  

Shipping is handled via:

• DHL
• UPS
  
• FedEx
• and, where applicable, other logistics partners.
  

Shipping costs and options (e.g. standard / express, free and/or flat rates) depend on the destination and are clearly shown during checkout before you place your order. Additional details may be provided in our Shipping Policy.

Delivery times vary by country and shipping method and are given as estimates, not guaranteed delivery dates.

If a product is not available at the time of order, we will inform you without undue delay. If the product is permanently unavailable, we will not accept your order and any payments already made will be refunded. If we have accepted your order and the product later becomes unavailable, we will notify you and refund any payments.



7. Retention of Title

The delivered goods remain our property until full payment of the purchase price has been received by us.

8. Right of Withdrawal (EU/EEA & UK Consumers)

If you are a consumer residing in the EU/EEA or UK, you have a 14-day right of withdrawal for online purchases under applicable consumer law.

Withdrawal period

The withdrawal period is 14 days from the day on which you or a third party named by you (who is not the carrier) has taken physical possession of the goods.

Exercising your right of withdrawal

To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by a clear statement (e.g. email):

Email: contact@capu.de

You may use any clear statement; a specific form is not required.

Effects of withdrawal

If you withdraw from this contract:

• we will refund all payments received from you, including the cost of standard delivery (but excluding any additional costs for non-standard delivery),
• without undue delay and at the latest 14 days from the day we receive your notice of withdrawal.
  

We may withhold the refund until we have received the goods back or you have supplied evidence of having sent them back, whichever is earlier.

You must send back or hand over the goods to us without undue delay, and in any event no later than 14 days from the day on which you notified us of your withdrawal. The deadline is met if you send the goods before the period of 14 days has expired.

Further details (including any exceptions if applicable) may be set out in our Returns / Refund Policy.

9. Returns & Return Costs

We want you to be fully satisfied with your purchase.

• Returns from EU countries:
  Returns from EU countries are free of charge for you. We will either provide a prepaid return label or reimburse reasonable return shipping costs.
• Returns from non-EU countries (UK, USA, Switzerland, ROW):
  Returns from outside the EU are handled on a case-by-case basis. Please contact us at contact@capu.de before returning any goods from outside the EU so we can agree on the most suitable solution.
  

Goods should be returned in their original condition and packaging where reasonably possible. This does not limit your statutory rights if goods are defective or not as described.


10. Product Lifetime Guarantee

We stand behind the quality of our products and offer a Lifetime Guarantee as a voluntary additional warranty.


Scope of the Guarantee

CAPU GmbH (“CAPU”) provides a lifetime guarantee (“Guarantee”) against defects in materials or workmanship for a period of 10 years from the original date of purchase (“Lifetime”). Each product is individually quality-checked and inspected by hand prior to shipment.


Eligible claims

This Guarantee covers defects attributable solely to manufacturing or material faults. CAPU will, at its discretion, repair or replace the defective product or component.


Exclusions

This Guarantee does not cover:

• Normal wear and tear from regular use
• Accidental damage, impact damage, or damage from dropping the product
• Misuse, improper handling, modification or unauthorised repair
• Cosmetic changes through normal use (e.g. scratches, patina)
• Loss or theft of the product
• Consumable parts, where applicable

Proof of purchase & ownership

• A valid proof of purchase (order number or receipt) is required for all warranty claims.
• This Guarantee applies exclusively to the original purchaser and becomes void if the product is gifted, transferred or resold.
  
  

How to make a claim

To submit a claim, the original purchaser must contact us at contact@capu.de with:

• a description of the defect
• photographs or video documentation
• proof of purchase (order number or receipt)
  

Limitation of liability under the Guarantee

CAPU’s liability under this Guarantee is limited to repair or replacement of the defective product. No further claims, including for consequential or incidental damages, shall be accepted unless required by mandatory law.

This Guarantee is offered in addition to, and does not affect, your statutory consumer rights.



11. Product Information, Colours & Availability

We make every effort to display our products and their colours as accurately as possible. However, we cannot guarantee that your device’s display will represent colours correctly.

We reserve the right to:

• limit the sales of our products to any person, geographic region or jurisdiction on a case-by-case basis;
• limit the quantities of any products that we offer; and
• change product descriptions and prices at any time without prior notice, provided this does not affect existing contracts.
  

12. Accuracy of Billing & Account Information

We reserve the right to refuse any order you place with us.

We may, at our discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed:

• using the same customer account,
• using the same payment card, and/or
• with the same billing and/or shipping address.
  

If we change or cancel an order, we may attempt to notify you via the email and/or billing address/phone number you provided at the time of the order.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store and to promptly update such information as needed.


13. Third-Party Tools & Links

We may provide access to tools and services from third parties over which we neither monitor nor have any control.

You acknowledge that we provide access to such tools and links “as is” and “as available” without any warranties, representations or conditions of any kind.

Certain content, products and services available via our Service may include materials or links to websites operated by third parties. We are not responsible for examining or evaluating their content and will not be liable for any third-party materials, websites, products or services. You are responsible for reviewing third-party terms and policies before engaging in any transaction with them.

14. Personal Data & Privacy

Your submission of personal information through the store is governed by our Privacy Policy, which forms an integral part of these Terms.

You can view our Privacy Policy on a separate page on this website.

15. Errors, Inaccuracies & Omissions

Occasionally there may be information on our Site that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, product shipping charges, transit times or availability.

We reserve the right to correct any such errors, inaccuracies or omissions and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time, as far as legally permissible (including after you have submitted your order).

16. Prohibited Uses

In addition to other prohibitions set out in these Terms, you are prohibited from using the Site or its content:

• for any unlawful purpose;
• to solicit others to perform unlawful acts;
• to violate any applicable regulations, rules, laws or ordinances;
• to infringe upon our intellectual property rights or the rights of others;
• to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate;
• to submit false or misleading information;
• to upload or transmit malware or any other type of malicious code;
• to collect or track the personal information of others;
• to spam, phish, pharm, pretext, spider, crawl or scrape;
• for any obscene or immoral purpose; or
• to interfere with or circumvent the security features of the Service or any related website.
  

We reserve the right to terminate your use of the Service or any related website if you violate any of the prohibited uses.

17. Disclaimer of Warranties

You agree that your use of our Service is at your sole risk.

Except where otherwise expressly stated and subject to mandatory consumer law, the Service and all products and services delivered to you through the Service are provided “as is” and “as available” without any representation, warranties or conditions of any kind, either express or implied, including implied warranties or conditions of merchantability, satisfactory quality, fitness for a particular purpose, durability, title and non-infringement.

Nothing in these Terms excludes or limits statutory warranties that cannot be excluded or limited under applicable law.

18. Limitation of Liability

To the fullest extent permitted by law, CAPU GmbH, our directors, officers, employees and agents shall not be liable for:

• any indirect, incidental, special or consequential damages, or
• any loss of profits, revenue, data or savings,
• arising out of or in connection with your use of the Service or any products purchased via our store.

Our overall liability for any claim arising out of or relating to a contract with you is limited to the purchase price paid for the product giving rise to the claim, except where mandatory law provides otherwise.

Your statutory rights as a consumer remain unaffected.

19. Complaints & Dispute Resolution

If you have any complaint regarding our products or services, please contact us so we can resolve the issue directly:

Email: contact@capu.de
Phone: +49 89 50008290

We aim to respond to customer complaints within a reasonable time and to offer a fair solution.

If you are an EU consumer and we cannot resolve a dispute, you may also use the European Commission’s Online Dispute Resolution (ODR) platform:

https://ec.europa.eu/consumers/odr

Participation in alternative dispute resolution procedures is voluntary unless required by mandatory law in your country.


20. Indemnification

You agree to indemnify and hold harmless CAPU GmbH and our affiliates, partners, officers, directors, agents, contractors, licensors and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third party.

21. Severability

If any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. This shall not affect the validity and enforceability of the remaining provisions.

22. Termination

These Terms are effective unless and until terminated by either you or us.

You may terminate these Terms at any time by ceasing to use our Site. If, in our sole judgment, you fail to comply with any provision of these Terms, we may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination.


23. Governing Law & Jurisdiction

These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Germany, without prejudice to any mandatory consumer protection provisions applicable in your country of residence within the EU/EEA or UK.

For business customers, the place of jurisdiction is the registered office of CAPU GmbH. For consumers, the statutory places of jurisdiction apply.



24. Changes to These Terms

You can review the most current version of these Terms at any time on this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates and changes on our website. Your continued use of or access to our Site or the Service following the posting of any changes constitutes acceptance of those changes.


25. Contact Information

Questions about these Terms & Conditions should be sent to:

Email: contact@capu.de

Title:[Shipping policy] id:[12313755751] url:[/policies/shipping-policy]

Last updated: 13.12.25

We want your CAPU experience to be smooth from checkout to delivery.

Below you’ll find all essential information about how and where we ship, delivery times, shipping fees, tracking, and what to expect once your order is on its way.

1. Where We Ship

All orders ship from Germany.

We currently deliver to:

• All EU member states
• United Kingdom
• United States
• Canada
• Switzerland
• Selected Rest-of-World (ROW) countries
  (Available destinations appear automatically at checkout.)

If your country does not appear, contact us at contact@capu.de and we’ll do our best to help.

2. Shipping Methods & Costs

Shipping options vary by destination and are shown transparently at checkout.

EU Shipping

• Standard Shipping: Free on all orders
• Express Shipping: Live carrier fees shown at checkout

Non-EU Europe (e.g. UK, Switzerland, Norway)

• Standard Shipping: Fixed-rate fee shown at checkout
• Express Shipping: Live carrier fees shown at checkout

Worldwide (ROW)

• Standard and Express options available
• Rates are automatically calculated at checkout
• Import duties/taxes may apply based on your country (see Section 3)

We do not add any hidden handling fees.

3. Customs, Duties & Import Taxes (Non-EU Orders)

For orders delivered outside the EU, your local customs authority may charge:

• import duties
• taxes (VAT, GST, etc.)
• clearance or brokerage fees

These costs are not included in our product prices and must be paid by you directly to the carrier or customs office.

If you’re unsure, please check your local import regulations before ordering or just reach out to us at contact@capu.de and we'll help you!

4. Order Processing Times

We aim to dispatch all orders quickly and reliably.

• Processing time: 1-3 business days
• Orders placed on weekends or public holidays ship the next business day.

Processing time is separate from the delivery time shown at checkout.

If an item is temporarily out of stock, we will contact you immediately with your options.

5. Delivery Times

Estimated delivery times are displayed during checkout based on destination and carrier.

Please note:

• Delivery estimates are provided by our carriers (DHL, UPS, FedEx, DPD)
• Actual delivery times may vary due to customs clearance, weather, or local delays
• EXPRESS services are faster but still estimates, not guarantees

If your order seems delayed, email us at contact@capu.de and we’ll help track it.

6. Tracking Information

Once your order leaves our warehouse, you will receive:

• a shipping confirmation email, and
• a tracking link (sometimes with a short activation delay).

If tracking does not update or shows unusual behaviour, contact us and we will check directly with the carrier.

7. Incorrect Addresses & Failed Deliveries

Please double-check your shipping address during checkout.

If:

• the address entered is incorrect, or
• the package is returned to us as undeliverable due to customer error

…we can reship the order once it has been returned to us.
Additional shipping fees may apply.

If the error is on our end, we will of course cover all costs.

8. Lost, Damaged, or Stolen Parcels

We take great care to ensure orders arrive safely.

If your parcel is damaged on arrival

Please notify us within 7 days with photos of the damage.
We will handle the carrier claim and arrange a replacement wherever possible.

If your parcel is lost in transit

We will open an investigation with the carrier.
If the carrier confirms loss, we will replace or refund your order.

If the parcel is marked “delivered” but you did not receive it

Check with neighbours or your local depot first.
If still unresolved, contact us, we will assist in opening a trace.
(Please note: reimbursement depends on the carrier’s investigation outcome.)

9. Prepaid Return Labels

Return labels are not included in shipments but may be provided depending on your location:

• EU customers: Returns are free; we provide a prepaid label or reimburse costs.
• Non-EU customers: Returns are managed case-by-case; please contact us before returning any item.

For full details, see our Returns Policy.

10. Split Shipments

In rare cases, we may ship your order in multiple parcels (e.g., stock availability, warehouse logistics).
You will receive separate tracking numbers where applicable.

11. Contact Us

If you have any questions regarding your shipment, we’re here to help:

Email: contact@capu.de
Phone: +49 89 50008290

We'll get back to you as quickly as possible.