Frequently Asked Questions

Not yet. If we had a working teleporter, we’d definitely use it.

Until then, our trusted shipping partners deliver for us.

Yes.

We offer free shipping on selected orders and regions, which will be shown automatically at checkout when applicable.

Yes, we ship all over the world.

We deliver across Europe and most international destinations, including the USA and Canada.

Available countries are shown automatically at checkout. If you can select your country, we ship there.

Once your order ships, you’ll receive a tracking link by email so you can follow your grinder from our hands to yours.

If you don’t see the email, check your spam folder, sometimes it likes to hide there.

Shipping costs depend on your location and will be clearly displayed at checkout before you pay.

For international orders, we ship DDU (Delivered Duties Unpaid). This means shipping is covered, but import taxes or duties may be charged by your local customs upon delivery. These fees are set by your country, not by CAPU®.

We always keep things transparent. If additional charges apply, they come from customs, not from us.

The courier will attempt to deliver your parcel twice.

If you are still not available to accept your parcel, it will be delivered to your local depot for your collection within 10 days.

Without collection from your local depot on your part, the parcel will be returned to CAPU.

You will then be sent an email outlining a choice between a free re-dispatch, a refund or a store credit.

All CAPU® orders are quality checked and shipped from Germany.

First, check around your delivery address or with neighbours. Parcels sometimes arrive early or take a short detour.

If it still hasn’t turned up, reach out to us at contact@capu.de

Our mission is simple: to get you grinding and having a great time. We’ll look into it with the carrier and, depending on the situation, we’ll find a solution, including sending a replacement if needed.

You can return your order within 30 days from the day your order arrives to request a return.

The item must be unused, in its original condition, and returned in the original packaging.

It's very straight forward.

Just reach out to us at contact@capu.de with your order number and ask for a return.

We'll then send you a return label.

Once we receive and inspect your return, we’ll process your refund within 3 business days.

Depending on your payment provider, it may take 5–10 additional business days for the funds to appear in your account.

Return shipping is handled the same way as outbound shipping.

If your order was shipped for free, we’ll also cover the return shipping.

If shipping costs applied to your original order, return shipping is usually handled by the customer.

That said, we’re a small team and we handle returns case by case. Our priority is that you’re happy in the end, so if something doesn’t feel right, just reach out and we’ll find a fair solution together.

Yes. All CAPU® grinders come with a lifetime guarantee, which covers manufacturing and material defects for 10 years from the original purchase date.

Every grinder is individually inspected by hand before it leaves us. If something does go wrong due to a defect in materials or workmanship, just contact us - we’ll repair or replace the affected part or product, depending on the situation.

The guarantee applies to the original purchaser and doesn’t cover normal wear and tear, accidental damage, misuse, cosmetic changes, or loss. A valid proof of purchase is required for any claim.

In short: we build our grinders to last, and if something isn’t right, we’ll take care of it, fairly and transparently.

That depends on how often you use it - and how much the experience matters to you.

Most people start with a cheap grinder. It works… until it doesn’t. Teeth dull, threads stick and sooner or later you’re buying the next one.

A premium grinder is different. It’s smoother, more consistent, and simply more satisfying to use. It doesn’t fight you, it doesn’t wear out quickly, and it doesn’t need replacing every year. Over time, showing it care, it often costs less, not more.

If grinding is part of your routine, a better tool turns a small, repeated moment into something you actually enjoy. That’s what you’re paying for.

Most grinders are built to be cheap, loud, and disposable. CAPU® grinders are built to be used - thoughtfully, repeatedly, and for years.

We design our grinders around four principles: Control, Authenticity, Precision, and Utility.

That means customisable grinding performance through interchangeable teeth, so you control how you consume. A thread-free magnetic system that opens and closes effortlessly, and never jams. Precision-milled, aerospace-grade materials that are incredibly strong, and finished to medical standards - not painted or coated to hide flaws.

CAPU® grinders are engineered in Munich, produced in small batches, and designed to be used, to clean easily, and to disappear into everyday life without looking or sounding like a “stoner” object. They’re modular, repairable, and backed by a lifetime guarantee - because we believe tools should be kept, not replaced.

In short: we didn’t set out to make another grinder. We set out to elevate the ritual around it.

Call it over-engineered. We call it foreplay.

We only use highest-quality, carefully selected materials such as premium-grade aluminium, stainless steel, and titanium, depending on the edition. The materials we use are the best Mother Earth has to offer.

All materials are safe, durable, and suitable for long-term use. We don’t use cheap alloys or coatings that wear off over time. And definitely no plastic, ever!

All CAPU® grinders are designed in Germany, and engineered by Germans, with a strong focus on precision, functionality, and longevity.

Because “good enough” isn’t a compliment here.

Yes.

And your friend will notice.

We don’t recommend it.

Dishwashers use high heat and strong detergents, which can affect finishes and precision over time.

Hand cleaning is gentler, and faster than you’d think.

You may have seen isopropyl alcohol (IPA) mentioned online - and yes, it can remove buildup effectively.

For occasional deep cleaning, a small amount of IPA can be used carefully. Avoid long soaking times and always rinse with warm water and dry thoroughly afterwards.

For anodised aluminium grinders, frequent or aggressive use of alcohol may dull the finish over time. For titanium grinders, IPA is generally more tolerant - but moderation is still best.

For regular care, warm water and mild soap are safer and more than enough.

For regular cleaning, we recommend keeping it simple:

Disassemble your grinder, gently brush out residue, and clean the parts with warm water and mild soap. Dry everything thoroughly before reassembling.

Regular light cleaning keeps performance consistent and finishes looking good.