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60-Day Return Policy
10 Year Product Lifetime Guarantee
Engineered in Germany
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REFUNDS & RETURNS POLICY
Last updated: 17.12.25
We want you to be fully satisfied with your purchase. This Refunds & Returns Policy applies to all orders placed via www.capu.de
1. Right of Withdrawal (EU Consumers)
If you are a consumer residing in the EU, you have a 60-day right of withdrawal under the EU Consumer Rights Directive and § 312g BGB. The withdrawal period begins on the day you, or a third party designated by you (other than the carrier), receive the goods. To exercise your right of withdrawal, simply send us a clear declaration via email to: contact@capu.de You may use the model withdrawal form provided below, but this is not mandatory.
2. Effects of Withdrawal
If you withdraw from your contract: We will refund all payments received from you, including standard delivery costs, within 60 days of receiving your withdrawal notification. Refunds will be issued to the original payment method. We may withhold the refund until we receive the returned goods or until you provide proof that you have returned them, whichever occurs first. Goods must be returned no later than 60 days after you notify us of the withdrawal.
3. Return Shipping Costs
EU returns
Returns from all EU countries are free of charge. We will provide you with a prepaid return label.
Non-EU returns (UK, USA, Switzerland, Norway, ROW)
Returns from outside the EU are handled on a case-by-case basis. CAPU will assess each request individually. In some cases, CAPU may provide a prepaid label. In other cases, customers may be asked to arrange return shipping themselves. Please contact us before returning goods from outside the EU.
4. Condition of Returned Goods
Returned items should be: unused and in their original condition, in original packaging where reasonably possible. This does not affect your statutory rights when goods are defective.
5. Refund Eligibility Outside Withdrawal Rights
In addition to statutory withdrawal rights, we may, at our discretion, accept returns beyond 60 days for items in perfect condition. This discretionary acceptance does not constitute a permanent policy and may be changed at any time. Refunds are always made to the original payment method.
6. Exceptions
The following products cannot be returned: Items damaged through misuse; Items returned in heavily used condition; Items missing essential components; Products personalised or customised specifically for the customer (unless defective). This does not affect your statutory warranty rights.
7. Lifetime Guarantee Claims
Warranty claims under our Lifetime Guarantee are not processed via this Returns Policy. For lifetime guarantee claims, please refer to the Terms & Conditions section “Product Lifetime Guarantee” and contact: contact@capu.de
PRIVACY POLICY
Last updated: 13.12.2025
This Privacy Policy explains how we collect, use and share your personal information when you visit or make a purchase from our website (the “Site”). By using the Site, you agree to the processing of your personal data as described below.
1. Data Controller
CAPU GmbH, Forsthausstr. 3c, 82031 Grünwald, Germany
Commercial register: Amtsgericht München, HRB 224925
Managing Director: Manuela Gruber
Email: contact@capu.de
Phone: +49 89 50008290
2. Our Use of Shopify
Our online store is hosted by Shopify. Shopify processes your personal data to provide the e-commerce platform, checkout, payments, fraud prevention and analytics. Shopify may also act as an independent controller for certain activities such as aggregated “historical data” features. More: https://www.shopify.com/legal/privacy/consumers
3. What Information We Collect
We collect:
• Name, billing/shipping address, email, phone
• Order details and history
• Account information (if created)
• Communications and marketing preferences
• Automatically collected device data (IP address, browser, pages viewed, cookies, referral source, timestamps)
• Partial payment details (processed by payment providers, not stored by us)
4. How We Use Your Personal Information
• To operate and secure the Site (legitimate interests)
• To process orders, shipping, returns and customer service (contract/legal obligations)
• To send newsletters and marketing where you have consent or where permitted (consent/legitimate interests)
• For analytics, performance, fraud prevention and Shopify’s aggregated network insights (legitimate interests/consent where required)
• To comply with legal obligations and protect rights
5. How We Share Personal Information
We share data with:
• Service providers (Shopify, payment providers, shipping carriers, email tools, cloud/IT services) acting as processors
• Independent controllers (payment providers, Shopify for network features, social platforms, analytics tools)
• Legal authorities or in business transactions when required
We do not sell personal data in the sense of data broker activities.
6. International Data Transfers
Some service providers are located outside the EU/EEA or UK. We use approved safeguards such as Standard Contractual Clauses and additional measures where required.
7. Cookies and Targeted Advertising
You can control cookies through your browser and, where applicable, via our cookie banner. If we use targeted advertising (Meta, Google, etc.), limited device identifiers may be shared to show relevant ads. Opt-out tools may be available depending on your region.
8. Data Retention
• Orders/invoices: up to 10 years
• Customer accounts: active until deletion
• Marketing data: until you unsubscribe
• Logs and analytics: kept only as needed then anonymised or deleted
9. Your Rights
EEA/UK users may request: access, correction, deletion, restriction, portability, objection to processing, withdrawal of consent. Contact: contact@capu.de
Supervisory authority: BayLDA, Promenade 18, 91522 Ansbach, Germany.
Other regions may have additional rights (e.g. opt-out of targeted advertising or certain data sharing).
10. Children
The Site is not intended for individuals under 18. We do not knowingly collect data from minors.
11. Changes to This Policy
We may update this Policy from time to time. The latest version will always appear on this page.
12. Contact
Email: contact@capu.de
Phone: +49 89 50008290
TERMS & CONDITIONS
Last updated: 13.12.25
1. Overview
This website is operated by CAPU GmbH (“CAPU”, “we”, “us”, “our”).
Company details
CAPU GmbH, Forsthausstraße 3c, 82031 Grünwald, Germany
Registered with: Amtsgericht München
Commercial register (HRB): 224925
Managing director: Manuela Gruber
Phone: +49 89 50008290
Email: contact@capu.de
By visiting our website and/or purchasing something from us, you engage in our Service and agree to be bound by these Terms & Conditions (“Terms”). If you do not agree to these Terms, you may not use the Site or purchase our products. Our store is hosted on Shopify Inc., which provides us with the e-commerce platform that allows us to sell our products and services to you.
2. Scope of Application
These Terms apply to all contracts concluded via our online shop at www.capu.de between CAPU and you as our customer. They apply to: consumers within the meaning of Art. 2(1) EU Consumer Rights Directive / § 13 BGB, and entrepreneurs (§ 14 BGB), unless otherwise expressly stated. If there is a conflict between these Terms and mandatory consumer protection law in your country of residence within the EU/EEA or UK, the mandatory law of your country prevails.
3. Online Store Terms & Eligibility
By using our Site and placing an order, you confirm that: you are at least the age of majority in your country of residence, or you have permission from a parent or legal guardian to use this Site.
You may not use our Site or products for any illegal or unauthorised purpose, and you must not violate any applicable laws (including intellectual property and export laws). You must not transmit viruses, malware or harmful code. A breach of these Terms may result in immediate termination of your access to the Service.
4. Contract Formation & Acceptance of Terms
The presentation of products in our online shop is not a legally binding offer but an invitation to place an order. By completing the order process and clicking the “Buy now”, “Place order” or similar button, you submit a binding offer.
We may accept your offer by: sending an order confirmation by email, or dispatching the goods.
The contract is concluded when we accept your offer. Contract language: English.
During checkout, you will be asked to confirm that you have read and accepted these Terms. By completing payment, you confirm acceptance of these Terms.
5. Prices, VAT & Payment
All prices: are shown in EUR (or other currencies where indicated), include German VAT where applicable, and exclude shipping costs displayed at checkout.
For orders outside the EU, local taxes or duties may apply—these are your responsibility.
Accepted payment methods
Revolut Pay, Visa, Mastercard, Maestro, PayPal.
Payment methods may change.
When we capture payment
Your card may be authorised at checkout and charged when the order is accepted. Some methods (e.g. PayPal) may charge immediately. Payment is due upon contract conclusion.
6. Shipping, Delivery and Availability
All orders ship from Germany.
We ship to all EU member states, and United Kingdom, Switzerland, USA, Canada and selected ROW countries.
Carriers include DHL, UPS, FedEx and others.
Shipping costs depend on destination and method and are shown at checkout. Delivery times are estimates only.
If a product is unavailable, we will notify you. If unavailable before acceptance, the order will not be accepted; if after acceptance, we will refund payments.
7. Retention of Title
Goods remain our property until full payment is received.
8. Right of Withdrawal (EU/EEA & UK Consumers)
EU/EEA/UK consumers have a 14-day withdrawal right.
The period begins when you or a third party (other than the carrier) receives the goods.
To withdraw, email us at contact@capu.de with a clear statement.
Effects of withdrawal
We refund all payments including standard delivery (excluding upgrades) within 14 days of receiving your notice. We may withhold refund until we receive goods or proof of return.
Goods must be returned within 14 days of notifying withdrawal.
Further details may appear in our Returns / Refund Policy.
9. Returns & Return Costs
EU returns: free of charge with a prepaid label or reimbursement.
Non-EU returns: handled case-by-case; contact us before sending items back.
Returned goods should be in original condition and packaging where reasonably possible. Statutory rights for defective goods remain unaffected.
10. Product Lifetime Guarantee
We offer a voluntary Lifetime Guarantee.
Scope
Covers defects in materials or workmanship for 10 years from purchase.
Eligible claims
Manufacturing/material faults only. We may repair or replace items.
Exclusions
Normal wear and tear; accidental damage; misuse; modifications; cosmetic changes; loss/theft; consumable parts.
Proof of purchase required; guarantee applies only to original purchaser.
Claims
Email contact@capu.de with defect description, photos/video, and proof of purchase.
Liability limited to repair or replacement. Statutory consumer rights remain unaffected.
11. Product Information, Colours & Availability
We aim to display colours accurately but cannot guarantee device accuracy.
We may limit sales by region or quantity and may change descriptions/prices at any time without affecting existing contracts.
12. Accuracy of Billing & Account Information
We may refuse or cancel orders and may limit quantities per person, household or order.
If we cancel or amend an order, we may notify you via the details you provided.
You agree to provide accurate account and billing information and update it as needed.
13. Third-Party Tools & Links
We may provide access to third-party tools “as is” without warranties.
We are not responsible for third-party websites, content or services. You are responsible for reviewing their terms before engagement.
14. Personal Data & Privacy
Your personal data submission is governed by our Privacy Policy, which forms part of these Terms.
15. Errors, Inaccuracies & Omissions
Information on the Site may contain errors or omissions. We reserve the right to correct or update information or cancel orders if necessary, as legally permitted.
16. Prohibited Uses
You are prohibited from using the Site: for unlawful purposes; to solicit illegal acts; to violate laws; to infringe IP rights; to harass or discriminate; to provide misleading information; to upload malware; to collect personal data; to spam/crawl/scrape; for obscene or immoral purposes; or to bypass security.
We may terminate access for any prohibited use.
17. Disclaimer of Warranties
Use of the Service is at your own risk. Except as required by law, services and products are provided “as is” without express or implied warranties, including merchantability, satisfactory quality, fitness for purpose or non-infringement. Statutory warranties that cannot be excluded remain in force.
18. Limitation of Liability
To the fullest extent permitted by law, CAPU GmbH and its officers/employees are not liable for indirect, special or consequential damages or loss of profits, revenue, data or savings.
Overall liability is limited to the purchase price of the product unless mandatory law provides otherwise. Consumer statutory rights remain unaffected.
19. Complaints & Dispute Resolution
For complaints, contact: contact@capu.de or +49 89 50008290.
EU consumers may also use the ODR platform: https://ec.europa.eu/consumers/odr
Participation is voluntary unless mandatory law applies.
20. Indemnification
You agree to indemnify CAPU GmbH and our affiliates against claims arising from your breach of these Terms or violation of any law or third-party rights.
21. Severability
If any provision is unlawful, void or unenforceable, the remainder remains valid and enforceable.
22. Termination
These Terms remain effective until terminated. You may terminate by ceasing use of the Site. We may terminate without notice if you breach these Terms.
23. Governing Law & Jurisdiction
These Terms are governed by German law, subject to mandatory consumer protections in your country.
Jurisdiction for business customers is our registered office; consumers follow statutory rules.
24. Changes to These Terms
We may update or replace these Terms at any time. Continued use of the Site after changes constitutes acceptance.
25. Contact Information
Questions regarding these Terms & Conditions: contact@capu.de
SHIPPING POLICY
Last updated: 13.12.25
We want your CAPU experience to be smooth from checkout to delivery. Below you’ll find all essential information about how and where we ship, delivery times, shipping fees, tracking, and what to expect once your order is on its way.
1. Where We Ship
All orders ship from Germany.
We currently deliver to:
All EU member states; United Kingdom; United States; Canada; Switzerland; Selected Rest-of-World (ROW) countries. (Available destinations appear automatically at checkout.)
If your country does not appear, contact us at contact@capu.de and we’ll do our best to help.
2. Shipping Methods & Costs
Shipping options vary by destination and are shown at checkout.
EU Shipping
Standard Shipping: Free on all orders
Express Shipping: Live carrier fees shown at checkout
Non-EU Europe (UK, Switzerland, Norway)
Standard Shipping: Fixed-rate fee shown at checkout
Express Shipping: Live carrier fees shown at checkout
Worldwide (ROW)
Standard and Express options available; rates calculated at checkout.
Import duties/taxes may apply (see Section 3).
We do not add any hidden handling fees.
3. Customs, Duties & Import Taxes (Non-EU Orders)
For orders outside the EU, your local customs authority may charge: import duties, taxes (VAT/GST), clearance fees. These are not included in our prices and must be paid by you directly to the carrier or customs office.
If unsure, check local regulations or contact us at contact@capu.de
4. Order Processing Times
Processing time: 1–3 business days.
Orders placed on weekends/public holidays ship next business day.
Processing time is separate from delivery time shown at checkout.
If an item is out of stock, we will contact you with options.
5. Delivery Times
Delivery estimates are shown at checkout.
Provided by carriers (DHL, UPS, FedEx, DPD). Actual times may vary due to customs, weather or local delays. Express is faster but still an estimate.
If delayed, contact us at contact@capu.de
6. Tracking Information
Once shipped, you receive a confirmation email and tracking link (activation delay possible).
If tracking does not update or behaves unusually, contact us and we will check with the carrier.
7. Incorrect Addresses & Failed Deliveries
Please double-check your address at checkout.
If the address is incorrect or the parcel is undeliverable due to customer error, we can reship once returned; additional shipping fees may apply.
If the error is ours, we cover all costs.
8. Lost, Damaged, or Stolen Parcels
Damaged on arrival
Notify us within 7 days with photos; we will file a claim and arrange replacement.
Lost in transit
We will open an investigation; if confirmed lost, we replace or refund.
Marked “delivered” but not received
Check neighbours/local depot. If still unresolved, contact us to open a trace. Reimbursement depends on carrier outcome.
9. Prepaid Return Labels
Return labels are not included in shipments.
EU customers: prepaid label or reimbursement provided.
Non-EU: handled case-by-case; contact us before returning.
See Returns Policy for full details.
10. Split Shipments
Orders may arrive in multiple parcels depending on stock or logistics. You will receive separate tracking numbers if applicable.
11. Contact Us
For any shipping questions:
Email: contact@capu.de
Phone: +49 89 50008290
We will respond as quickly as possible.