Shipping Policy

 

This Shipping Policy applies to all orders placed via www.capu.de.

 

1. Shipping Origins

 

All orders ship from Germany.

 

2. Shipping Destinations

 

We ship to:

All EU member states

Non-EU Europe (e.g., Switzerland, Norway, UK)

USA & Canada

Selected countries worldwide (ROW)

Availability may vary by region.

 

3. Shipping Methods & Rates

 

EU Shipping (All EU Member States)

Free Standard Shipping on all orders

Fixed-Rate Express Shipping

→ fixed price displayed at checkout
→ guaranteed faster delivery times than standard

 

Non-EU Europe (UK, Switzerland, Norway, etc.)

Standard Shipping → calculated at checkout

Express Shipping → calculated at checkout

 

Rest of World (ROW)

Shipping rates and availability are calculated at checkout:

Standard Shipping

Express Shipping

Local customs duties, taxes, and import fees (where applicable) are the responsibility of the customer.

 

4. Delivery Times

 

Estimated delivery times:

EU Standard Shipping: 2–5 business days

EU Express Shipping: 1–2 business days

Non-EU Europe: 3–7 business days

USA/Canada: 5–10 business days

ROW: varies by destination

These are estimates and not guaranteed delivery dates.

 

5. Shipping Carriers

 

We work with:

DHL

UPS

FedEx

Carrier availability may vary by country.

 

6. Order Processing Time

 

Orders are typically processed within 1–2 business days.
During peak periods, processing may take slightly longer.

We do not process or ship orders on weekends or German public holidays.

 

7. Tracking

 

Once your order ships, you will receive a shipping confirmation email with a tracking number.

For questions, contact: contact@capu.de

 

8. Customs, Duties & Taxes

 

For shipments outside the EU:

customs duties, import taxes, and brokerage charges may apply

these fees are not included in our prices

customers are responsible for these costs

 

9. Incorrect or Incomplete Addresses

 

If a shipment cannot be delivered due to an incorrect or incomplete address provided by the customer:

the customer is responsible for additional shipping charges

we cannot guarantee recovery or replacement of the shipment

 

10. Lost or Damaged Packages

 

If a package is lost or arrives damaged, please contact us within 7 days:

contact@capu.de

We will assist in filing a claim with the carrier and provide a resolution based on the outcome.