Refund & Warranty

We strongly believe that our products will provide you with a unique and enjoyable experience. However, if you feel that the CAPU grinder is not the right tool for you and would like to initiate a refund or have any questions about our refund policy or lifetime warranty, please send us an email at contact@capu.de
We are happy to help!

Refund Policy

Our refund covers production damage or damage that is caused during shipping from our premises to yours. This refund is applicable for the grinder, the leather case and cleaning tools. Our refund is valid for 30 days from the date of purchase. If the 30 days have passed since your purchase, we cannot provide a refund or exchange. In order to provide you with a refund, you must ensure that the item is unused and in the same condition as when you received it.

Lifetime Warranty

With our lifetime warranty, we want to assure you with a written statement that our product is a high quality product. We guarantee the functional performance of our grinders. The lifetime warranty only applies if the grinder has only been used for the purpose of processing herbs or tobacco products. We reserve the right to carefully examine the grinder and, if applicable, reject the warranty.
If your grinder does not function as advertised, you may send it back and upon arrival, will receive a full refund. The lifetime warranty only applies to all grinders. It does not apply for the Hash Slicer, the vegan leather case and packaging. The warranty for everything that is not included in the lifetime warranty is 2 years.
We will require the invoice or a confirmation of purchase to process the refund. This will allow us to refund the credits of shipping to your credit card.

Disclamer

The Refund Policy and Lifetime Warranty does not cover circumstances caused by the following:
- Abusive exploitation
- Colour mismatch/ discolouration of individual parts. Uniform coloration cannot be guaranteed due to the unpredictability of the anodizing process
- Misuse
- Accidental drops or falls
- Damage caused by a lack of adequate cleaning
- Damages such as scratches on the surface or inside
- Damages caused by the use of wrong cleaning products