Refunds & Returns Policy

 

We want you to be fully satisfied with your purchase.
This Refunds & Returns Policy applies to all orders placed via www.capu.de.

 

1. Right of Withdrawal (EU Consumers)

 

If you are a consumer residing in the EU, you have a 14-day right of withdrawal under the EU Consumer Rights Directive and § 312g BGB.

The withdrawal period begins on the day you, or a third party designated by you (other than the carrier), receive the goods.

To exercise your right of withdrawal, simply send us a clear declaration via email to:

contact@capu.de

You may use the model withdrawal form provided below, but this is not mandatory.

 

2. Effects of Withdrawal

 

If you withdraw from your contract:

We will refund all payments received from you, including standard delivery costs, within 14 days of receiving your withdrawal notification.

Refunds will be issued to the original payment method.

We may withhold the refund until we receive the returned goods or until you provide proof that you have returned them, whichever occurs first.

Goods must be returned no later than 14 days after you notify us of the withdrawal.

 

3. Return Shipping Costs

EU returns

Returns from all EU countries are free of charge.
We will provide you with a prepaid return label.

 

Non-EU returns (UK, USA, Switzerland, Norway, ROW)

Returns from outside the EU are handled on a case-by-case basis.

CAPU will assess each request individually.

In some cases, CAPU may provide a prepaid label.

In other cases, customers may be asked to arrange return shipping themselves.

Please contact us before returning goods from outside the EU.

 

4. Condition of Returned Goods

Returned items should be:

unused and in their original condition,

in original packaging where reasonably possible.

This does not affect your statutory rights when goods are defective.

 

5. Refund Eligibility Outside Withdrawal Rights

In addition to statutory withdrawal rights, we may, at our discretion, accept returns beyond 14 days for items in perfect condition.

This discretionary acceptance does not constitute a permanent policy and may be changed at any time.

Refunds are always made to the original payment method.

 

6. Exceptions

The following products cannot be returned:

Items damaged through misuse

Items returned in heavily used condition

Items missing essential components

Products personalised or customised specifically for the customer (unless defective)

This does not affect your statutory warranty rights.

 

7. Lifetime Guarantee Claims

Warranty claims under our Lifetime Guarantee are not processed via this Returns Policy.

For lifetime guarantee claims, please refer to the Terms & Conditions section “Product Lifetime Guarantee” and contact:

contact@capu.de